SyncTwin Privacy Policy

1. General information

SyncTwin GmbH takes the protection of your personal data very seriously and collects and uses your personal data exclusively within the framework of the applicable legal provisions. In addition, our employees and agents are obligated to comply with data protection regulations in accordance with legal requirements. The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit this website. The term “personal data” comprises all data that can be used to personally identify you. For detailed information about the subject matter of data protection, please consult our Data Protection Declaration, which we have included beneath this copy.

2. Responsible for data processing

Responsible according to Art. 4 para. 7 EU GDPR is:

SyncTwin GmbH

Pfaffenweg 35

89231 Neu-Ulm

Authorized Executive Directors:

Dipl.-Inf. (FH) Michael Wagner

Entry in the Commercial Register: HRB 18972; Register number: DE337770902, Register court: local court Memmingen

3. Hosting

We host our website with Framer.

We use Framer on the basis of Art. 6 para. 1 lit. f GDPR and § 25 para. 2 TTDSG. Our company has a legitimate interest in presenting a website that is as dependable as possible.

4. General data collection when calling up our website

With each access to this website, general log data, so-called server logs, are automatically collected. These data are usually pseudonyms and therefore do not initially allow any conclusions to be drawn about a natural person.

Without this data, it would not be technically possible in part to deliver and display the contents of the website. In addition, the processing of this data is mandatory for security reasons, in particular for access, input, transfer and storage control. Furthermore, the anonymous information can be used for statistical purposes and for optimizing the offer and the technology. In addition, the log files can be subsequently controlled and evaluated in the event of suspicion of illegal use of the website. The legal basis for this is found in § 25 para. 2 no. 2 TTDSG as well as Art. 6. para. 1 lit. f GDPR.

Data such as the domain name of the website, the web browser and web browser version, the operating system, the IP address and the timestamp of access to the website are generally recorded. The scope of this logging does not exceed the usual scope of any other website on the Internet.

The storage period of these access logs is up to 7 days. The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility of objection on the part of the user.

For the purpose of error identification and correction, so-called error logs are created. This is absolutely necessary in order to be able to react to possible problems in the presentation and implementation of content as promptly as possible (legitimate interest). These data are usually pseudonyms and therefore initially do not allow any conclusions to be drawn about a natural person. The legal basis for this is found in § 25 para. 2 no. 2 TTDSG as well as Art. 6. para. 1 lit. f GDPR.

When an error message occurs, general data such as the domain name of the website, the web browser and web browser version, the operating system, the IP address and the timestamp when the corresponding error message/specification occurred are recorded.

The storage period of these error logs is up to 7 days. The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility of objection on the part of the user.

This information includes but is not limited to the following:

• IP address

• Operating system

• Browser type

• Access times

• Visited pages

• Page load timings

• Language preferences

• Referring website addresses

From time to time, we may publish non-personally-identifying information in the aggregate.

5. Personal information

While using the Website, we typically ask for personal information including:

• Email address

• First name

• Message

We may use the information we collect in the following ways:

• To contact you to provide further information about our product and to provide further steps to download our software product

• To ask for ratings and reviews of services or products.

6. Cookies

We do not use cookies.

7. Voluntary correspondence

When you write use with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.

We also store any information you volunteer like surveys.

Sometimes when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.

What we don't collect

We don't collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities.

We also don't collect any biometric data.

8. How we store your data

We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to store your email request.

9. Where we store your data

We store your message at FormSpark which connects forms to Emails.

By using the Service and providing us with your information, you consent to this transfer.

10. How we secure your data

Your data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

Personal data is kept in a form that permits identification for no longer than is necessary for the purposes for which it was processed.

While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

12. Online-based Audio and Video Conferences

We use online conference tools, among other things, for communication with our customers. The tools we use are listed in detail below. If you communicate with us by video or audio conference using the Internet, your personal data will be collected and processed by the provider of the respective conference tool and by us. The conferencing tools collect all information that you provide/access to use the tools (email address and/or your phone number). Furthermore, the conference tools process the duration of the conference, start and end (time) of participation in the conference, number of participants and other “context information” related to the communication process (metadata).

Furthermore, the provider of the tool processes all the technical data required for the processing of the online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or loudspeaker and the type of connection.

Should content be exchanged, uploaded, or otherwise made available within the tool, it is also stored on the servers of the tool provider. Such content includes, but is not limited to, cloud recordings, chat/ instant messages, voicemail uploaded photos and videos, files, whiteboards, and other information shared while using the service.

Please note that we do not have complete influence on the data processing procedures of the tools used. Our possibilities are largely determined by the corporate policy of the respective provider. Further information on data processing by the conference tools can be found in the data protection declarations of the tools used, and which we have listed below this text.

The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers Art. 6 para. 1 f GDPR. Data collected directly by us via the video and conference tools will be deleted from our systems immediately after you request us to delete it, revoke your consent to storage, or the reason for storing the data no longer applies. Stored cookies remain on your end device until you delete them. Mandatory legal retention periods remain unaffected.

We have no influence on the duration of storage of your data that is stored by the operators of the conference tools for their own purposes. For details, please directly contact the operators of the conference tools.

We employ the following conference tools:

Microsoft Teams

We use Microsoft Teams. The provider is Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. For details on data processing, please refer to the Microsoft Teams privacy policy:

13. Contact

When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, name and company) will be stored by us in order to answer your questions and process your requests. The legal basis in this respect is Art. 6 para. 1 p. 1 lit. f GDPR. Insofar as we request input via our contact form that is not required for contacting you, we have always marked this as optional. This information serves us to specify your request and to improve the processing of your request. A communication of this information is expressly on a voluntary basis and with your consent, Art. 6 para. 1 p. 1 lit. a GDPR. Insofar as this involves information on communication channels (for example, e-mail address, telephone number), you also consent to us contacting you via this communication channel, if necessary, in order to respond to your request. You can, of course, revoke this consent at any time for the future.

Your data that we have received in the course of contacting you will be deleted as soon as it is no longer required to achieve the purpose for which it was collected, your request has been fully processed and no further communication with you is necessary or desired by you.

As the controller, our company has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. Nevertheless, internet-based data transmissions can generally have security gaps. Absolute protection cannot be guaranteed; in any case, sending unencrypted e-mails is not secure. We therefore ask you not to send sensitive data by unencrypted e-mail, but to use either encrypted communication channels (e.g. our contact form) or the postal service.

14. Rights to your data

Although the Service owns the code, databases, and all rights to the Service's application, you retain all rights to your data.

15. Fair information practices

We will take the following responsive action, should a data breach occur:

• We will notify you via email within 7 business days.

• We will notify you via in-site notification within 7 business days.

16. Third party disclosure

We do not sell your personally-identifying information to third parties.

We may employ trusted third party companies and individuals to facilitate the Service, provide the Service on our behalf, perform Service-related services or assist us in analyzing how the Service is used.

These third parties have access to your personally-identifying information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Please refer to this page for a list of our subprocessors.

17. Third party links

The Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site.

We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party site or service.

18. Children's privacy

We do not specifically market or promote our services to children under the age of 13.

If you are a parent or guardian, and you are aware that your child has provided us with personally-identifying information, please contact us.

If we become aware that we have collected personally-identifying information from children without verification of parental consent, we take steps to remove that information from our servers.

19. Changes to this policy

We will update this policy to comply with relevant regulations, reflect company and customer feedback.

We encourage you to periodically review this policy to be informed of how we protect your information.

Whenever we make a significant change this policy, we will let you know via email and/or a prominent notice on the Service.

Changes to this policy are effective when they are posted on this page.

20. Questions

Have any questions, comments, or concerns about this policy, your data, or your rights with respect to your information?

Please get in touch by emailing us at, and we'll be happy to answer them.

You can also contact us at any time to:

• Request access to information we have about you.

• Correct any information we have about you.

• Delete any information we have about you.